Complaints
At Press Pharmacy Ltd, we are committed to delivering the highest standards of patient care and customer service. However, we recognise that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, products, or your experience with us, we encourage you to get in touch so we can resolve the issue swiftly and fairly.
At Press Pharmacy Ltd, we value feedback and take complaints seriously to ensure the highest standards of patient care. If you are dissatisfied with any of our services or products, you can raise your concerns through the following channels:
- In Writing – Please address your letter to the Superintendent Pharmacist at the contact address below.
- By Telephone – Call us and ask to speak directly with the Pharmacist in charge.
- By Email – Contact us via our dedicated email at support@presspharmacy.co.uk
We aim to acknowledge all complaints promptly and provide a full response within 14 calendar days. During this period, we will keep you updated on the progress of your complaint until it is fully resolved.
At Press Pharmacy, patient satisfaction is our priority, and we are committed to resolving complaints fairly, efficiently, and to the best of our ability.
